Policies
Wick has a firm 24-hour cancellation policy for both classes and sessions. If you cancel within 24 hours, you will be charged in full. Rescheduled appointments will be treated as new appointments. Cancellations must be done by the client through our online scheduling system or Momence app. No exceptions. No refunds. No credits.
Wick operates without front desk staff. All clients are responsible for booking/cancelation through Momence. The best way to get ahold of us is emailing info@wickpilates.com. We do our best to get back to you and it could take up to 1 business day.
Wick recommends new clients arrive 5 minutes before class begins.
There is no entrance after 5 minutes of scheduled class time. If you are more than 5 minutes late your spot will be given away to a waitlist client and you will be charged in full.
If you are running 15 minutes late for your Private session this will be considered a late cancelation and charged in full. If you arrive after 15 minutes of your session, your instructor may no longer be available.
Expiration dates on all classes and sessions are final. Single session 1 month, 5 & 10 packs 4 months, 20 pack 6 months.
If on the waitlist, you will automatically be added to class if a spot becomes available up to 1 hour before the scheduled class time. You will receive an email or text confirmation when you have been added to class from the waitlist. If you anticipate that you will not be able to attend and have not been added to class, please remove yourself from the waitlist through our online scheduling system or Momence app. If you have been added to the class, the standard cancellation policy applies. Make sure you have your Momence notifications turned on if you wish to use the waitlist feature.
Wick reserves the right to provide a substitute instructor for all classes without prior notice.
Packages are for individuals and cannot be shared.
All sales are final. No refunds or exchanges.
At 20 weeks of pregnancy, all Wick clients will be limited to pre/post natal classes or private sessions. Any questions regarding the prenatal policy please contact us to find an appropriate session that works best for you.
Although classes are designed for all bodies at all levels, it is your responsibility to inform us of any injuries or concerns that may prevent you from participating safely. If you have concerns, please contact us at info@wickpilates.com so we can advise a session that best fits your needs.
Minors under the age of 16 years are not permitted in the studio. 16 years and older are welcomed to attend class when accompanied by an adult. Wick does not provide childcare services.
If interested in scheduling duets, it is the client's responsibility to coordinate and book with duet partner. Our 24-hour cancellation policy applies to all sessions. If one partner cancels before the 24 hour period and other client would like to keep the session time, you will be charged for a private. If you have questions regarding duet policy, please contact us at info@wickpilates.com.
Wick is a cash-free business. No cash is stored on the premises. No cash payments will be accepted for any purchase.
Wick prices automatically raise 5% or less every year in September.
Wick is not responsible for personal items. If you have misplaced an item, please contact us at info@wickpilates.com
All cell phones and electronic devices should be silenced upon arrival. If you need to use your phone at any time, please step outside.
COVID-19 & Liability Waiver
Wick Pilates, LLC Liability Waiver and Release In participating in the services offered at Wick Pilates, I agree that I do so at my own risk. In consideration of being permitted to use the facilities and equipment located at Wick Pilates, I understand that Wick Pilates shall not be liable for the loss or theft of, or damage to, the personal property of a guest or member. I assume full responsibility for any injuries or damages which may occur using studio facilities and equipment, and I hereby fully and forever release and discharge Wick Pilates, its owners, employees, and members from any and all claims, demands, damages, rights of action, or causes of actions, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting or arising out of my or a member's use or intended use of the facilities and equipment, on or about the premises of Wick Pilates. I acknowledge that I am fully liable for all medical expenses as a result of any injury incurred during my participation in the services offered at Wick Pilates. I warrant, represent, and agree that I am in good physical condition and have no disability, impairment, or ailment preventing me from engaging in active or passive exercise that will be detrimental to health, safety, comfort, or physical condition if I do so engage or participate. If my health condition changes, I acknowledge that it is my obligation to take full responsibility for my health, wellbeing, and safety during any type of exercise, and avoid any exercises I have been advised by my physician not to do. I understand that I am not obliged to participate in any activity that I do not wish to do, and that it is my right to refuse such participation at any time. Consent I understand and acknowledge that I have the right to consensual practice and that consent is a requirement of tactile feedback and physical touch for all services at Wick Pilates. I understand that I will be given the option in every class to anonymously give consent for hands on adjustments. Minors Policy I understand that all minors under the age of 18 must be accompanied by an adult at all times on Wick Pilates premises, including all studio locations, offsite venues, and other locations of operations, and a liability waiver must be signed by the minor’s guardian or caregiver on behalf of the minor. I understand that minors under the age of 16 are not permitted in any of Wick Pilates premises, including all studio locations, offsite venues, and other locations of operation. Prenatal and Postnatal Policies If I become pregnant, I understand and agree to Wick Pilates’ safety policy that I am recommended to participate in only in private sessions. If I am postnatal, I understand and agree to Wick Pilates’ safety policy that I must receive verbal permission from my obstetrician, General Practitioner, or midwife prior to commencing Pilates. I understand and acknowledge Wick Pilates’ recommendation to schedule a one-on-one appointment with a Pilates instructor prior to commencing group classes. I understand and agree to Wick Pilates’ safety policy that I am permitted to join only Postnatal or Prenatal Pilates privates until I have received verbal permission from an Wick Pilates instructor to move forward with regular group classes. COVID-19 Policies I acknowledge the contagious nature of the Coronavirus/COVID-19 and that the CDC and many other public health authorities still recommend practicing social distancing. I further acknowledge that Wick Pilates has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19 in all studio locations, offsite venues, and other locations of operation, and it is a condition of entry to comply with Wick Pilates’ COVID-19 Health and Safety Plan. I further acknowledge that Wick Pilates cannot guarantee that I will not become infected with the Coronavirus/COVID-19. I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, staff, and other clients and their families. I voluntarily seek services provided by Wick Pilates and acknowledge that I am increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment. I acknowledge and agree to uphold the condition of entry to immediately notify Wick Pilates if I no longer comply with any of the foregoing statements and agree to not enter any studio locations, offsite venues, and other locations of operations if: I am not experiencing any symptoms of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or loss of taste or smell. I have not traveled internationally within the last 14 days. I have not traveled to a highly impacted area within the United States of America in the last 14 days. I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19. I have not been diagnosed with Coronavirus/COVID-19 and not yet cleared as non contagious by state or local public health authorities. I am following all CDC recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.